Our goal is to fit each client with the right products suited to their skin and preferences.  We provide extensive information on our website, through our Amazon reviews, blog reviews, as well as personal email consultations to help clients decide what items to try from our line.  Trial/Travel sets are also available to provide the chance to sample many of our products for a low cost.  We realize that despite these options that not every product is perfect for every client or that order errors can occur. 

We want you to be completely satisfied with your purchase.  If there is a problem with the quality of your order or if it is not correct contact us to describe the problem and reach agreement on any return, credit, or additional charges. No goods will be accepted for return without prior authorization.  Send all emails related to returns, damages, defects, and problems to jlongyear@iriestar.com .  We will respond to your request and determine the best way to solve the problem.

All Blissoma skin and body products purchased directly on Iriestar.com other than Trial/Travel Skincare Sets may be returned for up to 30 days from date of initial purchase for credit or refund.  Please save the original packaging and product as you may be required to ship it back to us for your credit or refund.  Any credit or refund issued beyond the original 30 days will be done solely at our discretion.  Trial/Travel Skincare Sets are returnable only in unused condition or for reasons of defect (breakage, spoilage, incorrect item assortment, etc). 

For purchases made on Amazon and other online retailers the return policy of the original retail purchase site/seller will apply.  Please refer to the retail site where you made your purchase in order to determine options.

We apologize but we are unable to provide refunds, credits, or exchanges directly when products are purchased through one of our retailers.  The return policy of the retailer applies.  Please refer to the retailer with whom you made your initial purchase.  Any returns must go through them.

Should you purchase an item with a defect from a retailer you may report the defect directly to us if you wish for quality control purposes.  We will determine what we are able to do to help, if anything, depending on the circumstances.  We may still refer you back to the original retailer to make your defect based return.  To receive a direct exchange with us on defective items purchased through our retailers you will be required to present us a copy of your initial sales receipt as your proof of purchase.  Defect based exchanges that we choose to serve directly will be for exchange on the same product only, no substitutions.  This type of service will be provided at our sole discretion. 

We appreciate your feedback and value your comments, both critical and complimentary.  Please do take the time to tell us why you were not satisfied with our products.  This helps us improve.  Issues especially relating to ingredient sensitivities are particularly helpful for us to hear about as they inform our decisions about ingredients in future products. 

Returns on Blissoma candles or any non skincare products purchased on Iriestar.com for reasons other than defective goods will be allowed only for unused product in the original undamaged package.  Store credit must be used within 90 days of issuance against standard store products available at that time.

Goods must be returned within two weeks of return authorization.