Our goal is to fit each client with
the right products suited to their skin and preferences. We
provide extensive information on our website, through our
Amazon reviews, blog reviews,
as well as
personal email consultations to help clients decide what items
to try from our line.
Trial/Travel sets are also available to provide the chance to
sample many of our products for a low cost. We realize that
despite these options that not every product is perfect for every
client or that order errors can occur.
We want you to be completely
satisfied with your purchase. If there is a problem with
the quality of your order or if it is not correct contact us to
describe the problem and reach agreement on any return, credit, or
additional charges. No goods will be accepted for return without
prior authorization. Send all emails related to returns,
damages, defects, and problems to
We will respond to your request and determine the best way to solve
All Blissoma skin and body
products purchased directly on Iriestar.com other than Trial/Travel
Skincare Sets may be returned for up to 30 days from date of initial
purchase for credit or refund. Please save the original
packaging and product as you may be required to ship it back to us
for your credit or refund. Any credit or refund issued beyond
the original 30 days will be done solely at our discretion.
Trial/Travel Skincare Sets are returnable only in unused condition
or for reasons of defect (breakage, spoilage, incorrect item
For purchases made on Amazon and
other online retailers the return policy of the original retail
purchase site/seller will apply. Please refer to the
retail site where you made your purchase in order to determine
We apologize but we are unable to
provide refunds, credits, or exchanges directly when products are
purchased through one of our retailers. The return policy
of the retailer applies. Please refer to the retailer with
whom you made your initial purchase. Any returns must go
Should you purchase an item with a
defect from a retailer you may report the defect directly to us if
you wish for quality control purposes. We will determine what
we are able to do to help, if anything, depending on the
circumstances. We may still refer you back to the original
retailer to make your defect based return. To receive a direct
exchange with us on defective items purchased through our retailers
you will be required to present us a copy of your initial sales
receipt as your proof of purchase. Defect based exchanges that
we choose to serve directly will be for exchange on the same product
only, no substitutions. This type of service will be provided
at our sole discretion.
We appreciate your feedback and value
your comments, both critical and complimentary. Please do take
the time to tell us why you were not satisfied with our products.
This helps us improve. Issues especially relating to
ingredient sensitivities are particularly helpful for us to hear
about as they inform our decisions about ingredients in future
Returns on Blissoma candles or any
non skincare products purchased on Iriestar.com for reasons other than defective goods will be
allowed only for unused product in the original undamaged package.
Store credit must be used within 90 days of issuance
against standard store products available at that time.
Goods must be returned within two
weeks of return authorization.